Questions?
Please read the FAQ's below. If you can't find the answer you are looking for, you can contact us through the Contact Us page, email or by sending us a DM on Instagram!
Products
1Can you give me more information about a specific product?
Definitely! Feel free to reach out via email or Instagram for more details on any product. We’re here to help!
2Can I see my custom design?
If you have a unique design idea or custom engraving that differs from our default options, we can create a mockup to ensure your vision is brought to life. With a choice of linear or spiral text on the back.
3What's Included?
Each pendant comes with a sleek and elegant box, ideal for gifting. A chain, with customizable length is included with the pendant.
4How do I take care of my necklace?
Our necklaces are made from high-quality 316L stainless steel, plated in real 18k gold or platinum. While they are designed to resist fading even when exposed to water, sweat, or heat, we recommend avoiding prolonged exposure to water to maintain their beauty over time.
5Will my necklace look exactly like the website photos?
Each piece is unique, and slight variations in color or appearance may occur due to lighting during photography or differences in screen displays. These minor differences add to the charm and uniqueness of your handmade jewelry.
6My purchased item is damaged. What should I do?
We’re sorry that your item arrived damaged. Please contact us immediately for a solution. Do not send the item back without contacting us first.
Orders & Delivery
1I just ordered something, when can I expect my order to arrive?
After placing your order, it typically takes 7-10 working days for production, followed by 6-10 working days for shipping, depending on your location. You’ll receive a confirmation email with tracking details once it ships.
2Can I modify or cancel my order?
If you need to modify or cancel your order, contact us immediately. We’ll check the status, and if production hasn’t started, changes may be possible.
3I didn’t receive an order confirmation. What should I do?
If you haven’t received a confirmation email after placing your order, check your spam folder. If it's not there, please contact us.
4What are the shipping costs?
We offer free worldwide shipping on all orders.
5I made a mistake with my shipping address. What can I do?
Contact us as soon as possible, and we’ll do our best to correct it. Please note that delivery may be delayed if the address is changed after the order is placed.
Returns
1What is your returns policy?
We accept returns within 14 days of receipt. However, personalized and engraved items cannot be returned unless there is an error or defect. If you need to return a non-personalized item, the customer covers return shipping.
2What are the costs to return an item?
Return shipping costs vary depending on your location and carrier. We recommend using registered mail for returns, as we cannot be held liable for lost packages.
3Is it possible to exchange items?
We do not offer direct exchanges on personalized items. If you need a different product or size, please follow our return process and place a new order.
4When can I expect my refund?
Refunds are processed within 7 days of receiving your returned item. Refunds are issued to the original payment method used for the purchase.
Payment
1What are the available payment methods?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and more.
2My payment failed. What should I do?
If your payment failed, try clearing your browser cookies or using a different payment method. If the issue persists, contact us with a screenshot, and we’ll assist you.
