Personalized Shipping & Returns Tailored to Your Custom Order

At Jesus at Heart, our Shipping & Returns Policy guarantees that you receive your personalized jewelry with peace of mind. Since each piece is unique, we aim to make the entire process as seamless as possible. Our Shipping & Returns Policy covers every step, from order fulfillment to product exchanges and refunds, ensuring a smooth experience for you.

Shipping Policy

We offer free standard shipping worldwide on all orders. After you place your order, our skilled artisans immediately begin crafting your custom jewelry. This process typically takes between 7-10 days. Once your order is completed, it is promptly shipped out, and you will receive tracking information to monitor its journey. Most shipments arrive within 7-10 days of dispatch, although delivery times can vary based on location. For further details on our shipping process, visit our FAQ page.

Returns & Refunds Policy

We gladly accept returns within 14 days of receipt. However, please note that customized and engraved products cannot be returned due to their personalized nature. If your item arrives damaged or incorrect, we will offer a full refund or replacement immediately. For returns, you are responsible for covering the return postage. For additional information, visit our Contact Us page.

Exchanges & Replacements

If your item arrives damaged or incorrect, we are happy to offer free exchanges and replacements. Simply reach out to us within 14 days, and we will work to resolve the issue as quickly as possible. For more information, please refer to our About Us page.

Need More Help?

If you’re unsure about the design, feel free to reach out to us before purchasing. We can provide a mockup to ensure that the engraving is exactly as you want it. You can contact us via email or Instagram, and we’ll be happy to assist you.

Keynote

Please note that product images on our website may differ slightly from the actual product you receive, due to lighting during photography or screen settings. Nevertheless, we assure you that each piece is crafted with care and precision to meet your expectations. Learn more on our FAQ page.